PRIVACY POLICY

We may collect and process the following data about you:

• Personal information: Name, email address, phone number, job title, and company information.
• Usage data: Details of your visits to our website, including traffic data, location data, logs, and other communication data.
• Communication data: Information from communications with us, including Zoom meetings, emails, and other correspondence.
• HubSpot data: Information collected via HubSpot CRM, including interaction history and submitted forms
• Microsoft 365 data: Information contained in email, calendar invitations, documents and files we exchange with you through Microsoft 365, including Outlook, SharePoint and OneDrive. 
• Microsoft Teams data: Information from meetings, calls and chats conducted through Microsoft Teams, including your name, the meeting record, chat messages, and any files or screens you share. Where a meeting is recorded or transcribed, we will tell you at the start of the meeting and you may decline.
• Quote and build information: Details you provide when requesting a quote or a build, including vehicle chassis details, intended application, required delivery date, quantity, trade or industry, and any reference images or drawings you upload.
• Employment information: Where you apply for a role with us, the information contained in your application and any supporting documents.
• Warranty claim information: Details you provide when you submit a warranty claim, including your contact details, a copy of your original Drake invoice, the truck body serial number and vehicle details, and photographs and a description of the issue.

Please do not send sensitive data.We do not knowingly collect financial account numbers, health information, or government identification numbers through this website. Please do not submit them through our forms.

We use the information we collect for various purposes, including:

• To provide and improve services: Ensuring the best user experience and improving our website and services.
• To communicate: Sending you updates, marketing communications, and information you have requested.
• To facilitate Zoom meetings: Managing and conducting Zoom meetings for our services.
• To utilize HubSpot services: Managing customer relationships and interactions through HubSpot CRM.
• For compliance: Meeting legal obligations and protecting our legal rights.
• To fulfil your order: To prepare and deliver quotations, orders and completed vehicles, and to administer the resulting agreement with you.
• For recruitment: To consider you for employment where you have applied for a role with us.
• Warranty claims: To process warranty claims, including confirming that a claim is made by the original purchasing customer and checking it against the original Drake invoice.
  

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Who we share your information with

Consent to receive text messages is not a condition of purchase.

Our website uses cookies to enhance user experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

We use the following categories of cookies:

• Essential cookies: required for the website to function.
• Analytics cookies: which help us understand how visitors use the site.
• Marketing cookies: which help us measure the performance of our communications.

Most browsers accept cookies by default. You can set your browser to refuse cookies or to alert you when a cookie is being set, although some parts of our website may not function properly as a result. We honour Global Privacy Control signals as a valid opt-out request.

Data security and retention

Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

These measures include access controls limiting information to personnel who need it, encrypted transmission of information submitted through our website, and physical security at our facilities. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We keep personal information only for as long as it is needed for the purpose it was collected, to comply with our legal and tax obligations, to resolve disputes, and to enforce our agreements. Quotation and order records are retained for the period required by Arizona law and by our insurers. Website analytics data is retained in line with our analytics providers' standard retention periods.

Your rights

You have the right to:

• Access. Request a copy of the personal data we hold about you.
• Correction. Request corrections to any inaccurate or incomplete personal data.
• Deletion. Request the deletion of your personal data under certain circumstances.
• Objection. Object to the processing of your personal data where we rely on legitimate interests.
  

To exercise any of these rights, contact us using the details at the end of this policy. We will respond within 45 days of receiving a verifiable request. We may need to verify your identity before acting on it, and you may authorize an agent to make a request on your behalf. We will not discriminate against you for exercising any of these rights.

NEVADA PRIVACY RIGHTS

Drake Equipment operates a facility in North Las Vegas, Nevada. Nevada residents have the right under Nevada law to direct us not to sell certain covered information collected about them. We do not sell covered information as that term is defined under Nevada law. If you wish to submit a verified request regardless, contact us using the details at the end of this policy.

Children's privacy and marketing

CHILDREN'S PRIVACY

Our website is intended for business use and is not directed to children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, contact us and we will delete it.

HOW TO OPT OUT OF MARKETING

Every marketing email we send contains an unsubscribe link. You may also contact us using the details at the end of this policy and ask to be removed from our mailing lists. Opting out of marketing does not stop communications about a quotation or an order that is already in progress.

Third parties and changes

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

HubSpot

When using HubSpot services, your interactions are subject to HubSpot's Privacy Policy. Please review HubSpot's privacy practices in the HubSpot Privacy Policy.

Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and revising the last updated date at the top. It is your responsibility to review this policy periodically.

contact us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: